support.nintendo/switch/gamecarderror : Game Card Read Issues Nintendo Switch
The information in this article can help you when:
- A game card is inserted in a Nintendo Switch system but the software application cannot be opened or started.
- Possible messages:
- “Unable to start software. Return to the menu and try again.”
- “There is nothing inserted in the game card slot.”
- “System Does Not Detect a Game Card is Inserted.”
Notes:
- Nintendo Switch systems are compatible only with game cards made for these systems. They are not compatible with game cards intended for other systems.
- In order for Nintendo Switch to properly read game cards, these must be inserted into the game card slot with the label facing the same direction as the console screen.
Possible Solutions
- Ensure your system has the latest system update installed.
- Check for any available software updates for the problematic games.
Situation not resolved
If multiple game cards cannot be read, the Nintendo Switch system will need to be repaired. For testing purposes, please include at least two of the non-working game cards
Dust or other foreign objects could be causing the game read issues with the problematic game card.
- Use a soft dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. Use care so the game card isn’t damaged.
- Do not use liquids when cleaning your game card to prevent damage to it and the Nintendo Switch.
- Re-insert the game card.
Alternate Solution
- Ensure your system has the latest system update installed.
- Check for any available software updates for the problematic game card.
- Dust or other foreign objects could be causing the game read issues with the problematic game card.
- Use a soft dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. Use care so the game card isn’t damaged.
- Do not use liquids when cleaning your game card to prevent damage to it and the Nintendo Switch.
- Re-insert the game card.
- Use a soft dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. Use care so the game card isn’t damaged.
- If the issue persists and another game card is not available to attempt to duplicate the issue, the system and the game card will need to come in for evaluation.
How to Insert/Remove Game Cards
To insert game cards
- Open the game card slot cover located on the top right side of your Nintendo Switch system.
- Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch screen.A Game Card being inserted into a Nintendo Switch console with its label facing the same direction as the screen
- Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
- Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.
To remove game cards
Important: Remove a game card only while on the HOME Menu, or when the system is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.
- Open the game card slot cover located on the top right side of your Nintendo Switch system.
- Gently push down on the inserted game card until the card clicks.
- Release the game card and it will partially eject.
- Slide the game card out of the game card slot and close the cover.
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